Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at melscouturecontact@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at melscouturecontact@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

AT THIS TIME OF DATE, MEL'S COUTURE CO. WILL TEMPORARILY NOT FURTHER ON WITH ACCEPTING ANY RETURNED PRODUCT! DUE TO COVID-19 RESTRICTIONS, WE HAVE THE RIGHTS TO PROTECT OUR HARD WORKING STAFF AND ENSURE THAT THEY REMAIN SAFE AND CLEARED FROM ANY CONCERNING HEALTH RISKS OR POSSIBILITIES THAT MAY ARISE. WE HOPE THAT THIS IS UNDERSTOOD BY OUR LOYAL CUSTOMERS AS WE TAKE SERIOUS ACTION ON TAKING FULL ABSOLUTE CARE FOR OUR STAFF. 

TO ENSURE EACH CUSTOMER IS 100% PLEASED WITH THEIR PURCHASES, BE SURE TO FOLLOW THE TIPS WE HAVE PROVIDED FOR YOU BELOW.

THANK YOU, MEL'S COUTURE CO.

When shopping, keep in mind:

• Size chart
• Details in description
• Suggestions for sizing (item runs small or large)
• Model size and Measurements

If you have any questions or concerns, feel free to contact us via email at melscouturecontact@gmail.com